Refund policy
At Juicy Details Limited, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:
- It should be in the same condition as when you received it.
- It must be unworn or unused.
- It should be in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
2. Initiating a Return
To start a return, please contact me at info@juicy-details.co.uk OR 07739918403 via phone call or WhatsApp. Once your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorisation will not be accepted.
3. Damages and Issues
Upon receiving your order, please inspect it carefully. If you find that the item is defective, damaged, or incorrect, contact us immediately. We’ll evaluate the issue and make it right.
4. Exceptions and Non-Returnable Items
Certain items cannot be returned due to their nature. These include:
- Custom products (special orders or personalised items)
If you have any questions or concerns about a specific item, feel free to get in touch with us.
Please note that we do not accept returns for sale items or gift cards.
5. Exchanges
The quickest way to get the product you want is to return the item you have. Once the return is processed, you can place a new order for the desired item.
For any return-related questions, reach out to us at info@juicy-details.co.uk OR 07739918403.
If you have any additional requirements or questions, don’t hesitate to contact us. We appreciate your business! 🚗💦