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Juicy Details: Refund and Returns Policy

returns policy juicy details


You may return goods for a full refund up to 14 days from receipt of goods. Please note we don’t offer free returns, delivery and return carriage is NON-refundable on goods ordered in error or goods that are no longer required.
Please contact us at [email protected].
But should you need to send something back, here’s how to do it.
Before returning your item(s) use the returns form provided to let us know when we can expect your parcel and why you’re returning it.
Once you’ve completed the returns form online, simply complete the return form that was included with your order and pop it in with the items you’re returning, then return it to the following address using your preferred carrier service.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: * Gift cards To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Can I return my items?

You may return goods ordered online with us for a full refund up to 14 days from receipt of the goods. Delivery and return carriage is nonrefundable on goods ordered in error or goods that are no longer required. Before returning your item(s) please email customer services using the links provided to get your return number. This will help us to track your return and ensure you receive your exchange or refund promptly.

When can I expect my refund?

Once we’ve received your item(s) back, our returns department will inspect and restock the goods. Once has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.
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